SMS Privacy Policy
How we protect your information in our SMS communications.
This SMS Privacy Policy explains how iWAT, LLC ("iWAT," "we," "us," or "our") collects, uses, and protects your personal information in connection with our SMS messaging program.
1. Information We Collect
When you opt in to our SMS messaging program, we collect the following information:
- Your mobile phone number
- Your name (if provided)
- Opt-in and opt-out status and timestamps
- Message delivery and response data
- Any information you voluntarily provide via SMS reply
2. How We Use Your Information
We use the information collected through our SMS program to:
- Send service-related notifications and updates
- Communicate appointment reminders and support information
- Respond to your inquiries and support requests
- Send promotional offers and business updates (with your consent)
- Maintain records for compliance and legal purposes
3. Information Sharing
We do not sell, rent, or share your mobile phone number or personal information with third parties for their marketing purposes. We may share your information only with:
- Our SMS service providers who help us deliver messages (under strict data protection agreements)
- Law enforcement or regulatory agencies when required by law
- Other parties with your explicit consent
4. Opt-Out
You have the right to opt out of our SMS program at any time by texting STOP to any message you receive from us. Once you opt out, we will no longer send you SMS messages, though we may retain your phone number in our records to honor your opt-out request and for compliance purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your SMS-related information for as long as you are subscribed to our messaging program and for a reasonable period thereafter as needed for compliance, dispute resolution, and legitimate business purposes.
7. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be effective when posted. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this SMS Privacy Policy, please contact us:
iWAT, LLC
760 E Washington St
Chambersburg, PA 17201
Phone: (717) 264-2434
Email: info@iwatllc.com
Last updated: January 2026